Outsourced credit control operations, credit control support, sales ledger management

Much more than just another Call Centre - we can add significant additional capability to your current customer management operations. Offshore pricing but UK based - we compete on price with the Offshore Call Centre providers but maintain higher standards of performance and customer satisfaction. We create and maintain new UK based service positions - making a positive stand against the 80,000 UK service positions that have already been lost overseas. Track record of adding significant value within your customers relationship - using the right mix of technology and people skills

Credit Control

Many companies maintain a Credit Control or Sales Ledger department. Outsource this function to us and we can dramatically reduce your costs and improve performance. Remuneration can be on a fixed FTE or performance related basis. Contracts are supported with service level agreements guaranteeing our level of resource and commitment.

Voicentre is part of 1st LOCATE ® the customer service management company which provides a comprehensive range of services through a number of trading styles and subsidiaries. Operating from 2 sites in Yorkshire, our headcount is currently around 100 but is expected to rise throughout 2007 with the opening of our third site. Can we compete on price? - Yes - our pricing structure enables you to justify retaining operations within the UK. We have removed the primary reason for you to take your contact centres offshore.

Can you compete on capability, efficiency and productivity - Yes - but our view is that we exceed this by some margin.

What does the UK consumer prefer? Our research demonstrates that UK consumers prefer (by a considerable margin) to deal with UK based call centre staff.

Why continue to create customer disharmony by managing your consumer relationships offshore? We can compete with and better many of the primary reasons for taking your operations Offshore.

Add value to your customer relationships, add value to your bottom line and support the UK labour market; let 1stlocate Voicentre provide you with the solutions, pricing benefits and expertise that has led to many organisations moving operations overseas.

Voicentre is a subsidiary of 1st Locate and already successfully manages contact centre operations within the UK on behalf of major Utilities, Local Government and Retailers.

we are full members of the Credit Services Association. Additionally, we hold a comprehensive Data Protection Registration and are Authorised and regulated by the Financial Conduct Authority.
1st Locate UK Limited, Town Centre House, Leeds LS2 8LY

Tel +44 (0) 113 297 7500